519 W. Bay Street
Jacksonville, FL 32202

Tel: 904-354-5386
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LIFETIME MAINTENANCE & UPGRADE

All of our jewelry is made with the highest quality standards and go through a rigorous quality control process. Imagine Diamonds guarantees that items will be free of any manufacturing defects at the time of delivery.

Lifetime Maintenance

We understand that items purchased through Imagine Diamonds will become a treasured piece for years to come. With that in mind, we offer lifetime maintenance on any item that is purchased. We want our customers to know that we stand behind everything we sell. Our Lifetime Maintenance covers prong retightening, polish, rhodium plating, ring sizing, and replacing of lost side stones for as long as you own your Imagine Diamonds fine jewelry.

If you have any questions please do not hesitate to contact us at 1 (888) 328-1676 or email us at info@imaginediamonds.com

Lifetime Upgrade

At Imagine Diamonds, you are free to upgrade at any time. Any loose diamond purchased from Imagine Diamonds can be exchanged for the full purchased value towards any other diamond that is at least 50% more in value. The diamond that is being upgraded has to be in original purchased condition and must be accompanied by the original laboratory certificate. Call our customer support line at 1 (888) 328-1676 or email us at info@imaginediamonds.com for more details.